Sector pulse
+28%
Conversion uplift, journey personalisation
−24%
Stock-out rate, demand AI
12 markets
Unified commerce live
4.6×
Faster catalogue refresh
Where we move the needle

Six priorities for the sector.

01

Unified commerce & order management

One commerce stack across web, app, marketplaces, store, kiosk.

02

Demand & assortment AI

Forecast, replenish, price — at SKU/store/day grain.

03

Personalisation engines

Identity-resolved journeys with consent-first data fabric.

04

Supply chain orchestration

Visibility, exception management, last-mile optimisation.

05

Loyalty & customer data platforms

Identity, segmentation, activation — live across channels.

06

Store-of-the-future

Computer vision, frictionless checkout, associate intelligence.

What to expect

Outcomes you can hold us to — by horizon.

0–90 days

Foundations

Outcome tree, baseline metrics, and a working pilot in production by day 90 — defensible with finance, signed off by risk.

3–12 months

Scale

Squad expansion across the next 2–3 value pools. Live-parallel cutovers. Capability uplift inside the client team.

12+ months

Run & optimise

Managed run with named SLOs, quarterly value reviews, and a continuous-improvement budget reserved for innovation, not toil.

Anchor case study

GCC retailer lifts conversion +28% with personalised journeys across 12 markets.

Retail · GCC
Problem
Personalisation siloed by channel. Identity broken across web, app, store. CAC rising 22% YoY.
Solution
Identity-resolved CDP, real-time decisioning, consent-first data fabric. 240+ activated journeys live.
Impact
Conversion +28% · CAC −19% · Returning customer rev +34% · 12 markets unified in 14 months.
How we engage

Three commercial models. One outcome standard.

We avoid open-ended retainers. Every model names its outcome and its measurement window in the contract.

01 · Diagnose

Fixed-price diagnostic

2–4 week engagement. Outcome tree, baseline metrics, prioritised value pools, and a board-ready 18-month roadmap. Stop-go decision in week 4.

From USD 80k · 2–4 weeks
02 · Pilot

Outcome-linked pilot

8–12 week engagement to ship one value pool, end-to-end, with a measurable KPI commitment. Joint squads with the client team. Live-parallel before cutover.

Outcome-linked + capped fee · 8–12 weeks
03 · Scale & run

Programme + managed run

Multi-quarter scale-out with managed services on top. Quarterly value reviews. SLO-tied annual incentive. Capability transfer by design.

T&M + outcome incentive · Multi-quarter
FAQ

Frequently asked questions

Do you have certified clearance to work in this sector? +

ISO 27001, SOC 2 Type II, GDPR, UAE PDPL, sector-specific (BCBS 239, IFRS 9, HIPAA, FedRAMP-equivalent depending on geography). Audit packs available under NDA.

Can you operate in our regulator’s jurisdiction? +

We operate in the GCC, EU, UK, US, India, ASEAN, and East Africa. We bring sector leads who have lived your specific regulatory frame.

How do you handle data residency? +

We design for sovereignty by default — sovereign cloud, on-prem, or in-country managed services available.

Will you work with our incumbent system integrator? +

Yes — many of our engagements are co-delivery. We do not require to be the prime.

How fast to first value? +

Median 11 weeks. Sector-specific patterns let us skip a lot of the architecture rumination.

Can you scale a successful pilot? +

Scaling is the work. Most failed transformations fail at scale, not at pilot. Our methodology has scale built in from week one.

Talk to our sector lead

Book a retail & e-commerce briefing.

A sector partner — not an account manager — will respond within one business day.